Independencepet Group
End User Services Specialist - Advanced
Chicago, IL
Sponsorship not specifiedDetected 30 days ago
Full-Stack DevelopmentNetwork EngineeringLeadershipCommunicationCollaboration
About the role
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Responsibilities
- Partner with Facilities for workspace technology needs and ergonomics.
- Maintain high-quality technical notes and documentation.
- Identify recurring issues and drive problem-management workflows.
- Contribute to enterprise-wide KB content in support of ITIL service operations.
- Provide hands-on, white-glove support to senior leaders.
- Maintain AV reliability for leadership meetings and strategy sessions.
- Test, prepare, and support all large meetings or presentations.
- Monitor MSP ticket queues and validate SLA adherence.
- Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
- We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Commuter Benefits
Visa & Work Authorization
- You may opt out of text communications at any time by replying "STOP."
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This listing is sourced directly from Independencepet Group's careers page and normalized into a canonical job model.