Public Partnerships

Customer Service Representative

US NY - Latham

Sponsorship not specified$12k-$22kDetected 1 day ago

Outbound SalesCustomer SupportProblem Solving

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Through the shift bidding process, you'll be scheduled for a consistent 8-hour shift within this window-not the full 12-hour span.

Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.
Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care.
As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.

Employees MUST be available to work any assigned 8-hour shift within our operating hours of Monday-Saturday, 8:00 AM-8:00 PM.
Full attendance required

This position offers a $1.50/hour bilingual premium.
https://pplfirst.com/cdpap
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification.
It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
PPL will not tolerate discrimination or harassment based on any of these characteristics.

At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on m

At Public Partnerships LLC (PPL), you'll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home.
You'll be the friendly, knowledgeable voice people rely on, and we'll support you with strong benefits, growth opportunities, and a clear path forward!
$22/hour + up to 10% performance bonus
$500 retention bonus at 6 months based on performance
Medical, dental & vision starting Day 1
401(k) retirement plan
Generous paid time off

Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.

disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any

This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.