Public Partnerships
Customer Service Representative
US NY - Latham
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 67%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- Through the shift bidding process, you'll be scheduled for a consistent 8-hour shift within this window-not the full 12-hour span.
Responsibilities
- Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
- Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
- Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
- Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
- Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
- Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.
- Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care.
- As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.
Requirements
- Full attendance required
Skills
- This position offers a $1.50/hour bilingual premium.
Compensation
- At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on m
Benefits
- $22/hour + up to 10% performance bonus
- $500 retention bonus at 6 months based on performance
- Medical, dental & vision starting Day 1
- 401(k) retirement plan
- Generous paid time off
Equal opportunity
- Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
- Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Visa & Work Authorization
- disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.