ABACUS
Technician, Site Services
Orlando, Florida, United States
Sponsorship not specified$70k-$410kDetected 6 days ago
SQLCybersecurityCustomer SupportDNSVPNVoIPCommunicationProblem SolvingMentoringAdaptabilitySharePoint
About the role
- This role is designated 100% onsite Monday - Friday with an Abacus health care client in the Orlando area.
- In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily.
- You will leverage Abacus's resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process.
Responsibilities
- Deliver an excellent customer experience in all interactions
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Perform advanced virus, malware and ransomware mediation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
Requirements
- Must have a valid state driver's license and provide own transportation to client sites.
- A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
- Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
Nice to have
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
- MSP specific experience strongly desired
- Excellent problem solving and client relationship skills
- Excellent verbal and written communication skills
- Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
Skills
- Work with client to harden security posture through policy and advanced technologies according to Abacus' standards and processes
Compensation
- To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).
This listing is sourced directly from ABACUS's careers page and normalized into a canonical job model.