Lifeworks

Lifeworks

Responsible Gaming Representative

Moncton, New Brunswick, Canada

Sponsorship not specifiedDetected 18 days ago
ExcelRecruitingCustomer SupportMicrosoft Office

About the role

  • TELUS Health is empowering every person to live their healthiest life.
  • As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. .
  • Our team responds to guests' inquiries on safe play, educates visitors on responsible gambling, and shares information and resources to ensure individuals have a positive play experience.

Responsibilities

  • Have compassionate, one-on-one conversations with guests who may be struggling, and help them connect with support resources and self-exclusion programs
  • Offer support and guidance to individuals who wish to enroll in the casino's voluntary self-exclusion program
  • Support vulnerable populations and make a real difference in guests' lives every day
  • This is why we partner with

Requirements

  • You are fluent in both English and French (verbal) - this is essential to serving our diverse guest population
  • You have at least two years of customer service experience
  • You have prior experience interacting with a vulnerable population
  • You have the ability to work independently and make sound decisions
  • You have experience with basic computer tasks such as data entry and are familiar with Microsoft Office and basic Excel
  • You have completed post-secondary education in social services, human services, or counselling
  • You demonstrate patience, empathy, and maturity
  • You have flexible availability and can accommodate shifts ranging from 2pm to midnight, 7 days a week - shifts vary and you're able to work across different days and times as business needs require

Benefits

  • Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
  • At TELUS Health, we believe that supporting vulnerable populations is core to building a healthier future.

Company info

  • An organization that embraces spirited teamwork, putting customers and communities first, and the courage to innovate and embrace change
  • We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
  • We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
  • TELUS is proud to foster an inclusive culture that embraces diversity.
  • We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
  • We offer accommodation for applicants with disabilities, as required, during the recruitment process.
  • A bit about us
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This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.