covu
Chief of Staff (California Based)
California, California · Exec
Sponsorship not specifiedDetected 20 days ago
Data EngineeringProject ManagementProcess ImprovementCustomer SuccessCommunicationAdaptability
About the role
- As Chief of Staff, you'll work directly with the CEO and COO, helping bridge customer experience, operations, and product.
- Your north star is helping our AI-native service model operate at scale with excellence, precision, and empathy.
- You will serve as a high-trust operator with increasing visibility and impact-owning key cross-functional initiatives and becoming a strategic extension of our executive office.
Responsibilities
- Drive initiatives to improve and scale customer experience, ensuring satisfaction, retention, and operational excellence
- Identify and solve process inefficiencies across service delivery, onboarding, and support
- Partner with the CEO and COO to ensure strategic initiatives are tracked, staffed, and executed
- Manage internal planning cycles, meeting cadences, and cross-departmental communication
Nice to have
- Have 5-10 years of professional experience, ideally with time spent in high-growth startups or fast-paced operating environments
- Are a former founder or early-stage operator who's built systems, teams, or products from scratch
- Have insurance experience -especially in P&C, agency operations, or insurtech (massive plus)
- Have a strong data orientation -experience working with data engineering, analytics, or ops/product data is a big plus
- Are deeply passionate about customer experience and process optimization
- Thrive at the intersection of product, people, and systems
- Are a strong communicator, project manager, and systems thinker
- Are comfortable working closely with execs and gaining visibility across the org
Compensation
- Career path toward senior operating roles (COO, GM, etc.)
- California-based required (Los Angeles preferred)
- At COVU, values aren't posters on a wall-they are the operating system of how we work.
- We believe the right team, aligned around a shared set of principles, can build something extraordinary.
- Competitive salary
- Our Values at COVU
Benefits
- Early-stage equity package
- Health, wellness, and growth benefits
Company info
- Over time, this role is intended to evolve into a senior operating role with company-wide scope.
This listing is sourced directly from covu's careers page and normalized into a canonical job model.