ICF
ServiceNow Architect – AI Focused (Public Trust)
Reston, VA · Full-time
No sponsorship$119k-$203kDetected 1 day ago
Code ReviewLLMsUX DesignAgileHRCustomer SuccessCustomer SupportVPNCommunicationCollaborationProblem Solving
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odds of building a lasting career here
37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- In this role, you will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations.
- Job Location: This position requires that the job be performed in the United States.
- If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.
Responsibilities
- Lead the implementation and optimization of ServiceNow Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.
- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with customer product owners to implement scalable, standards-based solutions
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
Requirements
- ServiceNow CSA certification (must be current)
- ServiceNow CAD certification (must be current)
- 6+ years of experience implementing ServiceNow solutions
- Must be able to obtain and maintain a Federal Public Trust clearance
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
- Strong experience with Service Portal, UI Builder, and user experience design
Skills
- Highly effective analytical, problem-solving, and decision-making capabilities.
- Excellent communication and interpersonal skills to interface effectively at all levels of the business.
- Working at ICF
- For more information, please read our EEO policy.
- Candidate AI Usage Policy
- If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.
- The pay range for this position based on full-time employment is:
- $119,323.00 - $202,850.00
- Nationwide Remote Office (US99)
Compensation
- $119,323.00 - $202,850.00
Company info
- The Work: We are seeking a highly skilled ServiceNow Architect with hands-on experience implementing Now Assist and other AI‑powered capabilities on the ServiceNow platform.
- As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.