Ashby
Manager of Renewals
Remote - US
Sponsorship not specifiedDetected 35 days ago
Stakeholder ManagementCRMNegotiationForecastingProcess ImprovementProcurementContract ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability
About the role
- Up-level team performance through thoughtful coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management
- Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials for the broader organization
- Help shape the long-term vision and operational strategy for the Contract Management function as Ashby continues to scale
Responsibilities
- Lead and coach a team of 5 Startup Contract Managers (4 in America and 1 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations
- Help build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience
- Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes
- Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team
- Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations
- You communicate with clarity and empathy. You ask thoughtful questions, simplify complex concepts, and build trust through transparent communication.
- We're being intentional about building that environment from the ground up, and we hope that excites you enough to apply.
Requirements
- You know how to foster a culture centered around empathy, accountability, creativity, and transparency, while helping individuals grow through thoughtful coaching and continuous feedback.
- You have deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations.
- You are an excellent communicator who can navigate challenging conversations with empathy, professionalism, and clarity.
- You enjoy coaching.
- You are highly operational.
- You are energized by solving complex problems and adapting processes as the business evolves.
- You can empathize deeply with customer needs while confidently protecting Ashby's long-term commercial interests.
- You are a strategic problem solver.
- You know how to navigate ambiguity, identify creative solutions, and align multiple stakeholders toward a shared outcome.
Compensation
- Unlimited PTO with four weeks is recommended per year.
Benefits
- 10-year exercise window for stock options.
- You shouldn't feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year.
- Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
Company info
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.