Corcentric

Collections Manager

Downers Grove, Illinois, United States · Staff+ · Full-time

Sponsorship not specified$80k-$100kDetected 71 days ago

ExcelCustomer SupportAR/VRLeadershipCommunicationMentoringAccounts Payable

About the role

Corcentric is looking for a Collections Manager to join a high-performing, collaborative team within our growing global organization.
We're a down-to-earth group doing meaningful work.
If you thrive in a fast-moving environment, enjoy solving problems, and want to bring modern tools - including AI - into your daily workflow, you'll fit right in.

Manage collections across a portfolio of high-volume commercial accounts, maintaining low delinquency and strong cash-flow performance.
Drive high performance and operational alignment across geographies by monitoring shared performance metrics, resolving friction points in offshore/onshore workflows, and partnering with India‑based team leads and HR to support workforce planning, local practices, and cohesive team operations.
Analyze billing, EDI, pricing, and payment issues; identify root causes and lead cross-functional resolution efforts.
Partner closely with Sales, Customer Support, AR, Credit, Cash Application, and Disputes teams to resolve issues and improve processes.
Identify drivers of delinquency trends and operational measurement changes; develop and implement corrective action plans.
Design and improve operational processes across the AR, Disputes, Credit, Systems, and Cash Application groups.
At Corcentric, we know that the hard work of our employees is what drives the success of our organization.

Travel may also be required based on job responsibilities and business needs.
While performing the duties of this job, the employee is regularly required to see, talk, and hear.
Willing and able to travel as required by job responsibilities and business needs.

It is expected that the base salary for this role will be between $80,000 - $100,000, annually, plus eligibility for our annual discretionary bonus program.
We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you.

Negotiate resolution of collection matters directly with customers, escalating critical issues to appropriate leadership.

This listing is sourced directly from Corcentric's careers page and normalized into a canonical job model.