Sbcos
Guest Services Agent
The Slate - Denver · Full-time
Sponsorship not specifiedDetected 2 hours ago
ExcelCustomer SupportCommunicationProblem SolvingOrganizational Skills
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services.
- Greet, register, and assign rooms to guests upon their arrival.
- Verify guest credit and establish payment methods for accommodation.
Responsibilities
- The Slate Denver, Tapestry Collection by Hilton, was built in the landmark building that formerly housed the Emily Griffith Opportunity School.
Requirements
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.
Nice to have
- Previous experience in a hotel front desk or guest service role preferred.
Skills
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
- Primarily indoor work within the hotel's front desk and lobby areas.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Compensation
- Pay Range: $20/hour
Benefits
- Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Company info
- Come join our team and be a part of history!
Equal opportunity
- Stonebridge is committed to equal employment opportunities.
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
This listing is sourced directly from Sbcos's careers page and normalized into a canonical job model.