Lonza
Commercial Customer Master Data and Segmentation - US
US - Morristown, NJ · Full-time
Sponsorship not specified$122k-$170kDetected 2 days ago
SQLData AnalysisData ScienceStakeholder ManagementSalesforceCRMExcelSAPProcess ImprovementERPCollaborationProblem Solving
About the role
- This role requires a minimum of three days per week onsite at our Morristown, NJ location.
- What you will get: The full-time base annual salary for this position is expected to range between $121,500 - $170,100.
- About Lonza At Lonza, our people are our greatest strength.
Responsibilities
- Own commercial customer master data across Salesforce, SAP, and reporting platforms, ensuring data accuracy, consistency, and integrity.
- Manage customer hierarchies, identifiers, and master data standards while resolving duplicates and cross-system data issues.
- Build, maintain, and refresh customer segmentation models using GTM frameworks and validated internal and external data.
- Validate segmentation outputs and document methodologies to ensure accuracy, transparency, and repeatable refresh processes.
- Source, cleanse, and maintain analytical datasets that support customer segmentation, reporting, and commercial decision-making.
- Drive continuous improvement through process automation, documentation, and enhancements that strengthen data quality and segmentation effectiveness.
- Knowledge of data quality management, hierarchy design, and cross-system data integration.
- Excellent stakeholder management with the ability to collaborate across Sales, CRM, IT, Analytics, and Operations.
Requirements
- Customer Master Data Management (MDM) and data governance expertise across CRM and ERP platforms.
- Strong proficiency in Salesforce, SAP, Excel, SQL, and reporting/analytics tools.
- High attention to detail, commercial acumen, and the ability to translate business requirements into scalable data solutions.
Nice to have
- Bachelor's(required) or Master's degree (preferred) in data science, Commercial Operations, analytics or IT or related field.
Compensation
- The full-time base annual salary for this position is expected to range between $121,500 - $170,100.
Benefits
- Performance-related bonus.
- Medical, dental and vision insurance.
- Life insurance, as well as short-term and long-term disability insurance.
- Paid time off (PTO).
- Retirement option plans, where applicable.
Company info
- What we are looking for:
- Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together.
- Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
- If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
This listing is sourced directly from Lonza's careers page and normalized into a canonical job model.