Trailappliances

Call Centre Agent (Service & Repair) - Delta (726)

820 Cliveden Place, Delta, BC

Sponsorship not specifiedDetected 13 days ago

Customer Support

About the role

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.
Trail Appliances is the leading independent appliance retailer in Western Canada.
We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Due to the volume of applications received, only those candidates considered for an interview will be contacted further. We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home.

Join our team of trailblazers!
Integrity - We do what's right, even when no one is looking.
Improvement - We do it well.
Then we do it better.
Caring - We put ourselves in others' shoes.
Authenticity - We like people, not pretense.
Determination - We kick down walls.
We have everything we need to inspire our customers.
The Call Centre Agent fields incoming customer repair and service requests via telephone and email, to determine the best course of action to provide the customer immediate service.
Once the best course of action is determined, they then document, track, and follow the request through to completion, interacting with external and internal customers, suppliers, technicians, and various internal departments, to facilitate a smooth and satisfactory resolution to the customer service issue.

This listing is sourced directly from Trailappliances's careers page and normalized into a canonical job model.