Customers Bank
Payments Product Manager
New York, NY, USA
Work authorization requiredDetected 91 days ago
ReactRailsProduct ManagementCommunicationCollaborationProblem Solving
About the role
- Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
- By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
- We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Responsibilities
- This individual will partner closely with Operations, Technology, Risk, vendors, and business stakeholders to ensure payment capabilities are reliable, compliant, and aligned with evolving business needs.
- The role is critical to a product-led approach that supports ongoing payments modernization.
- Own the day-to-day performance, stability, and functional behavior of payment systems
- Monitor system activity, identify issues, and manage exception handling in partnership with Operations
- Serve as the primary point of contact for product-related inquiries, escalations, and support needs
- Partner with Implementation, Operations, Technology, Risk, and business stakeholders
- Drive alignment across teams to ensure efficient execution and consistent outcomes
- Support training and communication for new features and system updates
- Define, manage, and prioritize the product backlog for payment systems
- Gather and document business requirements for system enhancements and new capabilities
Requirements
- Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Benefits
- Our vision, mission, and values guide us along our path to achieve excellence.
- We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
Company info
- They define who we are as an organization and as individuals.
- Everyone is encouraged to have personal development plans.
- Who is Customers Bank?
- Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
- At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
Visa & Work Authorization
- Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.