Harvey
Enterprise Customer Success Manager
Toronto
Sponsorship not specifiedDetected 2 days ago
LLMsAgentic AICustomer SuccessCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms.
- This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology.
- You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- This is a rare chance to help build a generational company at a true inflection point.
- We have strong product-market fit and world-class investor support.
- If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
Requirements
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
Benefits
- A collaborative work environment that promotes growth, learning, and development.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Company info
- WHY HARVEY At Harvey, we're transforming how legal and professional services operate.
- Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence.
- We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- At Harvey, we're transforming how legal and professional services operate.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.