Equinix

Customer Success Manager IV

New York City Office NYO1 · Full-time

Sponsorship not specified$144k-$216kDetected 21 days ago

Account ManagementProcess ImprovementOnboardingCustomer SuccessCadenceCommunication

About the role

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

projects/implementations and may lead others
Leads onboarding across multiple regions and in partnership with other CSMs
Collects and manages global customer feedback, develops a proposed solution to relevant teams to improve the customer experience
Partners with the global account team for all presales discussions to assist and develop account growth, and have strong awareness of the customer
Continuously partner with customer(s) to understand business challenges
Develops and implements methods of best practices globally. May develop customer specific best practices
Drives expert customer satisfaction
Able to support complex customer projects independently and may lead others

Typically requires a minimum of 8 years of related experience
So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

144,000 - 216,000 USD / Annual
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Eligibility requirements apply to some benefits.
Benefits are subject to change and may be subject to specific plan or program terms.
Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects On-Target Earnings or OTE, which is base pay plus commissions, and does not include equity or benefits.
Equity may be offered depending on the position.
Equinix Benefits
You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. -
You and Equinix may contribute to a retirement plan to help you plan for your financial future. -
You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Phase 1
Conducts pre-onboarding for all customers
Sets up, facilitates and conducts kick-off meetings for all customers
Proactively designs a regular cadence with customers to understand how the customer is doing
Manages customer onboarding and support for more complex customers
Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope
Phase 1 - Conducts pre-onboarding for all customers
Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for all customers
Phase 3 - Continuous Follow-up: Proactively designs a regular cadence with customers to understand how the customer is doing
Able to communicate with customers what other teams at Equinix do and how customers should utilize them
Post onboarding, follows up on actions and tasks and connects back to the customer's goals. Able to articulate trending across customers and projects
Able to generate questions for customers in the moment without requiring any pre-planning

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender id

This listing is sourced directly from Equinix's careers page and normalized into a canonical job model.