Nagarro

Principal Engineer - Senior Project Manager (ITIL)

New York City, NY, United States · Principal

Sponsorship not specified$170k-$210kDetected 20 days ago

Project ManagementStakeholder ManagementContract ManagementLeadershipCommunicationCollaboration

About the role

We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact).
Our work culture is dynamic and non-hierarchical.
The ideal candidate will be responsible for overseeing the entire project lifecycle, ensuring timely delivery within a fixed-price contract structure while managing scope, risks, and client expectations.

Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence.
Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns.
Manage project governance, documentation, and stakeholder reporting.
Manage change orders effectively to ensure project profitability.
Track resource allocation and burn rate to maintain financial control.
Manage client expectations and address concerns proactively.
Drive collaboration between client and Nagarro teams to ensure project success.
Manage change requests (PCRs) by evaluating scope, impact, and cost implications.
Ensure a smooth go-live transition with Hypercare support.

Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM.
Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure.
Ensure compliance with client's security standards and regulatory requirements.
Define clear deliverables and acceptance criteria upfront.
Ensure strict adherence to scope to avoid cost overruns.
Serve as the primary point of contact between the development team and the client.
Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions.
Conduct weekly client meetings, status reports, and executive briefings.

$170K - $210K Gross (base+bonuses) + standard Nagarro Benefits
All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

Regularly update executive leadership on project financials, risks, and progress as part of steering committee meetings.

Nagarro is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer: Nagarro is an equal opportunity employer.

This listing is sourced directly from Nagarro's careers page and normalized into a canonical job model.