ServiceNow
Sr Staff Outbound Product Manager - AI Assistant
Mountain View, California, United States · Staff+ · Contract
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Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth.
Responsibilities
- Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
- Help with defining and testing "GA readiness" for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
- Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
- Lead early access programs to gather feedback and validate new product capabilities.
- Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
- Define and drive adoption and success metrics for the Assistant.
- Manage community engagement and create content that drives interest and success.
- Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
- Strong sense of accountability, with the ability to influence, lead, and execute effectively.
- Action-oriented mindset and motivation to deliver impactful outcomes
Requirements
- Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
- To succeed in this role you have:
Compensation
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
Benefits
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Company info
- Our mission is to win the Front Door by being a daily assistant for all employees.
- For positions in this location, we offer a base pay of >, plus equity (when applicable), variable/incentive compensation and benefits.
- For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.