Intercom

Scaled Customer Success Manager

Chicago, Illinois

Sponsorship not specified$109k-$130kDetected 1 day ago

LLMsA/B TestingProduct ManagementProduct StrategyCustomer SuccessCustomer SupportIntercomCommunication

About the role

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.
If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role.
The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
experimentation & building is encouraged & celebrated.
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

Bonus skills & attributes
Interest in consumption or usage-based SaaS models.
Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!
Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645.
The base pay range is subject to change and may be modified in the future.

We are a well-treated bunch with awesome benefits!
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
We're building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise.

This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.