Elastic

Program Manager, Revenue Journey Office

United States

Sponsorship not specifiedDetected 14 days ago

ElasticsearchStakeholder ManagementSalesforceSalesOnboardingCustomer SuccessCommunicationPublic Speaking

About the role

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people.
This journey includes managing all post sales customer journey activities.
You will work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT.

Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion.
Work with stakeholders to create standardized onboarding journeys.
Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency.
Your goal is to successfully prioritize improvements and manage changes.

5-8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment.
You have successfully led initiatives that include various teams, processes, systems, and organizational changes.
Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies.
Familiarity with AI-enabled workflows, global operating models, and enterprise governance.
Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion.
You should have experience turning business needs into scalable solutions that focus on Salesforce. These solutions should balance governance and ease of use.
Robust analytical skills. Great communication skills. Good stakeholder management abilities. Proficient in presenting to executives.
This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates. Your work will directly shape how Elastic sells, serves, and grows with customers worldwide.
Compensation for this role is in the form of base salary. This role does not have a variab

Define success milestones, playbooks, health metrics, and handoff processes.
Establish governance, reporting, and executive communications that measure adoption, process health, and business impact.

This listing is sourced directly from Elastic's careers page and normalized into a canonical job model.