TikTok
Client Solutions Vertical Manager - Scaled Client Solutions - Global Business Solutions - Austin
Austin, Texas, United States of America
Sponsorship not specifiedDetected 15 hours ago
Project ManagementStakeholder ManagementCustomer SuccessLeadership
About the role
- The Client Solutions Vertical Manager will be responsible for driving strategy, account activation, and revenue growth.
- They will report into the Head of Client Solutions and serve as the advocate for their category both internally and externally, acting as the voice of the customer to influence go-to-market and product strategies.
- To help businesses achieve their marketing goals on TikTok, no matter how big or small, our team combines operational expertise with a customer-centric strategic mindset.
Responsibilities
- Partner with Vertical Leadership as a strategic thought partner, identifying priorities, growth opportunities, and efficiencies through data-backed recommendations and insights.
- Leverage data to identify consumer trends and lead your CSM team in developing and evolving playbooks that drive measurable client business outcomes.
- Coach and develop Client Solutions teams on consultative, data-driven campaign analysis and selling at scale, while fostering a culture of accountability and high performance.
- Maintain up-to-date expertise on TikTok's features, ad units, measurement, attribution, and KPIs, and consult clients on how to link platform value directly to ROI.
- Collaborate with Product to drive innovation by systematically surfacing advertiser needs and feedback to inform product roadmaps.
- Experience building relationships with top marketing decision-makers at brands and agencies.
Requirements
- Experience in digital advertising, ad sales, or brand/performance marketing.
- Experience managing client solutions teams, with proven success in talent development and scaling teams.
Nice to have
- Experience managing advertisers across the full funnel, with a deep understanding of their challenges and objectives within this vertical.
- Strong ability to analyze data, translate insights into actionable strategies, and assess campaign performance effectively.
- Proven ability to proactively troubleshoot, escalate through the proper channels.
- Proactive attitude with excellent project management, stakeholder management, organizational, and analytical skills.
- Experience diagnosing and solving technical problems with product and engineering teams.
- Ability to translate complex technical concepts into clear, compelling business narratives for non-technical stakeholders.
Company info
- The scaled account team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth.
- You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.
This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.