Flexential Corp
Senior Customer Success Manager
Denver, CO · Senior
Sponsorship not specified$84k-$94kDetected 19 days ago
StatisticsCRMAccountingCustomer SuccessCustomer SupportCommunicationTime ManagementPublic SpeakingMicrosoft Office
About the role
- Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities.
- You'll work closely with day-to-day personnel up through decision makers and executive level contacts.
- In return, you'll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Responsibilities
- Manage a book of business containing advanced customer environments and marquee relationships.
- Uncover and document desired customer outcomes for success plan creation.
- Train customer on Flexential support tools.
- Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support
- Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
- Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
Requirements
- 2-3 years of experience in Cloud, Managed Services or Colocation
- Ability to effectively communicate technical concepts and issues to all levels
- Experience with CRM systems
- Proficiency with MS Office tools
- General statistical analysis and ability to communicate metrics to the business
Nice to have
- Experience working in Gainsight
- Understanding of VMware applications
- Understanding of DRaaS and BaaS solutions
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
Compensation
- Annualized salary range offered for this position is estimated to be $84,000 - $94,000.
- However, the actual pay range depends on each candidate's experience, location, and qualifications.
- Variable Pay: This role is eligible for commission.
- The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
Benefits
- Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
Company info
- Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
- Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
- Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
- Act as a liaison for your customers on all questions technical, billing, sales, or other.
Equal opportunity
- Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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