Saronic
Senior ServiceNow Developer
Austin, TX · Senior
Sponsorship not specified$171k-$800kDetected 29 days ago
JavaScriptRESTComplianceLeadership
About the role
- You will serve as the primary technical resource across our active ITSM module, Service Catalog, and Employee Center, while driving the expansion and adoption of ITOM and Hardware Asset Management Pro.
- You should think in terms of process efficiency, data integrity, and user adoption - not just ticket resolution.
Responsibilities
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs
- Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes
- Administer Update Sets and manage change promotion across Dev, Test, and Production environments
- Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools
- Build and maintain REST/SOAP integrations with internal systems and third-party tools
- Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation
- Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting
- Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility
- Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities
- Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions
Requirements
- 5+ years of hands-on ServiceNow development and administration experience
- Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow
- Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog
- Experience configuring Hardware Asset Management or IT Asset Management modules
- Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns
- Strong understanding of ITIL processes and how they map to ServiceNow functionality
Nice to have
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Experience with IntegrationHub including custom spoke development
- Hands-on experience with CMDB governance and CSDM maturity initiatives
- Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171
- Experience with ServiceNow Automated Test Framework (ATF)
- Exposure to Performance Analytics, reporting, and KPI dashboard development
- Experience in a defense, federal, or highly regulated IT environment
Compensation
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Benefits
- Free lunch benefit and unlimited free drinks and snacks in the office
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company's success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Company info
- We are also committed to providing reasonable accommodations for qualified individuals with disabilities.
Visa & Work Authorization
- If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status
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This listing is sourced directly from Saronic's careers page and normalized into a canonical job model.