Sonderaustralia

Teletriage Nurse - Expression of Interest

Waterloo, Sydney

Sponsorship not specifiedDetected 69 days ago

LeadershipCommunicationCollaborationProblem SolvingTime Management

About the role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members.
The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.
This role requires you to be based in Sydney, with most shifts requiring in-office attendance.

Provide referrals to counselling and partner services according to member needs.
Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

You'll be required to work across a 24/ 7 rotating roster.
Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.
Minimum of 4 years of nursing experience, with experience in;
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day.
Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

Proven problem-solving skills with exceptional attention to detail.
Excellent communication and interpersonal skills, adept in both written and verbal exchanges.

That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise.
Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most.
Conduct telephone and chat-based triage to assess medical and mental health concerns.
Approximately 40% of the cases supported by Sonder are medical in nature, while 60% pertain to mental health.
Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are.

This listing is sourced directly from Sonderaustralia's careers page and normalized into a canonical job model.