Agilent Technologies
Customer Service Operations Associate
US-DE-Wilmington · Full-time
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About the role
- As a member of the Service Order Management Team, you take responsibility for providing an exceptional customer service experience.
- Take ownership to resolve issues throughout the service request to billing cycle.
Responsibilities
- Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty.
- Grow and maintain customer relationships.
- Cross training to learn and perform Service Contract activities as business needs dictate.
Requirements
- Ability to address complex issues that are in the best interest of the customer and the company.
- Customer service experience and a strong interest in working directly with customers.
- Positive attitude to delight customers, above and beyond the call of duty.
- Able to clearly articulate messages to a variety of audiences.
- Able to establish and maintain strong relationships.
- Time management in fast paced environment.
- Adapts to customer situation & different personalities.
- Work is accurate and with eye for detail.
- Seek to improve the job and provides solution-oriented feedback.
- Demonstrates business judgment by knowing when to work independently and when to collaborate.
- Positively handle stress that is typical in a customer service environment.
Nice to have
- Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).
- SAP/CRM experience preferred.
Skills
- This is a complex position that requires excellent math, communication, research, and organization skills.
- Organizational skills to maximize productivity.
Compensation
- The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits.
Benefits
- Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling.
Company info
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
- Interact with customers and business partners via phone calls, chat, and emails.
- Interact with customers and coworkers via email, phone, and chat.
This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.