AppWork
Client Success Manager
Dallas, TX · Contract
Sponsorship not specifiedDetected 14 hours ago
Account ManagementCommunication
About the role
- As a Client Success Manager at AppWork, you'll use your on-site multifamily experience to help other run more smoothly - without the day-to-day stress of onsite operations.
- You'll work closely with property management and maintenance teams, guiding them through onboarding, training, and ongoing success with AppWork.
- This role is highly client-facing and relationship-driven.
Responsibilities
- Onboarding & Implementation: Lead new client onboarding, guiding them through the implementation process.
- Collaborate with client teams to configure their AppWork environment to align with their unique operational needs.
- User Training: Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person.
- Product Usage Monitoring: Perform regular audits to track client engagement and usage of AppWork.
- Tier 1 Support: Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively.
- General Account Management: Build and maintain strong, trusting relationships with clients.
- Lead new client onboarding, guiding them through the implementation process.
- Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person.
- Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively.
- Build and maintain strong, trusting relationships with clients.
Requirements
- Client success or account management experience is helpful, but not required.
- Strong understanding of maintenance operations, including work orders, vendor coordination, and day-to-day site workflows.
- Experience onboarding, training, or supporting teams through new processes or tools (formal client success experience not required).
Benefits
- Tech-savvy and comfortable learning new systems; experience with SaaS tools, CRMs, or ticketing systems is a plus.
- Excited to work in a fast-growing, evolving environment and help shape client success processes.
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This listing is sourced directly from AppWork's careers page and normalized into a canonical job model.