Decagon
Senior Research Engineer, Safety
San Francisco · Senior · Full-time
Sponsorship not specified$200k-$400kDetected 42 days ago
PythonMachine LearningAgentic AIIncident ResponseResearch
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- As a Research Engineer focused on Safety, you'll be responsible for making Decagon's AI agents safe, reliable, and controllable, from evaluation through production.
- We're looking for strong engineers who want to advance applied AI safety in production.
- Analyze production traces and incidents to identify root causes, test mitigations, and measure their impact
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support.
- We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Requirements
- 4+ years of experience in AI/ML engineering, research, or AI safety
- Experience with adversarial testing, model red teaming, prompt injection, policy enforcement, privacy, or safe tool use
- Familiarity with human-in-the-loop review, incident response, or responsible rollout frameworks for ML systems
Compensation
- This range reflects the expected compensation for this role.
- Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
- In addition to base salary, we offer competitive equity.
- Final compensation may vary based on location within the United States.
Benefits
- We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements
- UK employees receive 25 days of statutory leave)
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
- We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- We measure success the way customers feel it:
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.