Forum Ventures
Technical Support Engineer
Toronto
Sponsorship not specifiedDetected 6 days ago
PythonAWSGCPAzureCloud PlatformsDockerKubernetesHelmLinuxMachine LearningRAGCustomer SupportPostmanHIPAA
About the role
- This is neither a ticket-routing position nor a software development role.
- It's a hybrid customer-facing engineering role that places you on the front line with our customers, embeds you in the technical details, and gives you a real opportunity to shape how the product evolves.
Responsibilities
- Own the support queue - triage, troubleshoot, resolve, and escalate with a clear owner and timeline at every stage
- Perform hands-on troubleshooting across the Limina product surface: HTTP API requests and payloads, entity-detection and redaction configuration, file processing, and container deployment in Docker and customer-managed Kubernetes environments
- Maintain runbooks, troubleshooting guides, and self-serve resources based on resolved cases
- Define and improve the support processes, standards, and workflows that will scale with the business - this is an early role with real influence over how the function gets built
- 2+ years in technical support, support engineering, implementation, or another hands-on technical customer role - ideally supporting an enterprise, developer-facing, or API-based product
Nice to have
- Familiarity with Kubernetes concepts
- ability to inspect pods, deployments, services, and logs
- Experience with Helm or managed container platforms such as EKS, ECS, AKS, or GKE
- Early-stage startup experience
- Distinguish Limina product and configuration issues from problems in customer-owned applications, infrastructure, networks, or third-party systems - and communicate that boundary clearly to the customer
- Escalate suspected defects and complex deployment questions, with a clear summary of customer impact, reproduction steps, and what you've already ruled out
- surface recurring patterns through the product feedback loop
- Working knowledge of HTTP APIs, including JSON request and response payloads, HTTP status codes, and common failure modes
Skills
- Comfort using a Linux command line and exposure to at least one cloud platform (AWS, Azure, or GCP)
- Clear communicator across technical and commercial audiences - you can explain a complex issue to an ML engineer and a VP in the same breath
Company info
- Keep customers informed throughout - no tickets that go dark, no resolutions that land without context
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This listing is sourced directly from Forum Ventures's careers page and normalized into a canonical job model.