Signet Jewelers Corporate
Customer Care Scheduler Operations - REMOTE
Support Center - Akron, OH
Sponsorship not specified$45k-$60kDetected 4 hours ago
StatisticsOutbound SalesBudgeting
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- We have many opportunities available on our other career site pages.
- We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside.
- There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love.
Responsibilities
- Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery.
- Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
- Develops and makes recommendations on standardized policies and procedures for agent scheduling including
- Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved.
- Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Compensation
- The salary range for this opportunity is $45,000 - $60,000.
Benefits
- shift bids/preferences, trades and time off requests.
Company info
- We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve.
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This listing is sourced directly from Signet Jewelers Corporate's careers page and normalized into a canonical job model.