ORION
Vice President of Operations, Caliber
Exton, PA · Exec
Sponsorship not specified$12k-$15kDetected 36 days ago
Data VisualizationAccount ManagementProcess ImprovementCadenceLeadership
About the role
- You will translate strategy into action, install operating rigor where it is missing, and unlock the next leg of profitable growth.
Responsibilities
- Own operational P&L drivers: gross margin, cost of revenue / cost of service, work-order economics, and overhead - to plan - and partner with the broader team on EBITDA.
- Lead service delivery through Caliber's service-provider / vendor-managed network and field teams
- Stand up new margin-compression analytics and partner with estimation / pricing to protect and expand margin.
- Tighten service-to-cash in partnership with Finance - drive a step-change reduction in days-to-invoice and cleaner work-order-to-invoice flow.
- Own safety as a non-negotiable: ensure compliant field practices, drive measurable improvement, and target zero serious-injury events.
- Protect and deepen relationships with major FM partners, while supporting Caliber's diversification into direct customer relationships.
- Lead the business through peak snow season: align capacity, service providers, and field execution to an episodic, weather-driven demand curve.
- Support integration of tuck-in acquisitions - operating-system rollouts, standardization, and rebadging where applicable.
- Drive continuous improvement using Leo and Orion's frameworks (Lean / A3), and embed an ownership mentality across the organization.
Requirements
- Experience standing up or running a disciplined, KPI-rich operating rhythm: daily / weekly / monthly cadence, scorecards, and accountability mechanisms that stick.
- Track record leading large, distributed, blue-collar teams (100+), improving retention, and integrating acquisitions.
- comfort operating within a platform rhythm without losing the OpCo voice.
- Continuous improvement / Lean background (Six Sigma / black belt, Toyota A3, Kaizen, or equivalent) - certification not required, but real fluency expected.
- Integration experience - leading operating-system rollouts, standardization, or rebadging in tuck-in acquisitions.
- Proficiency with field-service technology and dashboarding tools (e.g., work-order / dispatch platforms, Power BI or similar).
- Bachelor's degree in Engineering, Operations, Business, or a related field; MBA or equivalent operating credentials a plus.
- Required
- 12-15+ years of progressive operations leadership in commercial / industrial field services - facilities maintenance, exterior services, landscaping / snow, building services, or a closely related multi-site, dispersed-workforce business (10 years is the absolute floor).
- self-perform and / or route-based experience is a strong plus.
- National-account exposure and customer-facing comfort - able to hold relationships with FM partners (JLL, CBRE, Cushman & Wakefield) and direct accounts.
- Event-based / episodic operating experience under extreme time pressure (e.g., snow response, peak-season or emergency-response operations)
- Decisive on-site leadership, crisp follow-through, bias to action, and demonstrated extreme ownership.
- Willingness to be in Exton, PA (strongly preferred) and to travel ~40% across company locations and key customer sites.
- Preferred
Nice to have
- exceptional candidates elsewhere considered, with regular travel)
- Operationalize new service-line adjacencies (lot sweeping, stormwater remediation, roofing, light construction) as Caliber expands its offering.
- Formerly has had~$50M+ of operating responsibility
- multi-state operations experience.
- Deep, hands-on understanding of a service-provider / vendor-managed (subcontracted, co-delivery) operating model
- Direct ownership of operational P&L drivers - gross margin, cost of service, work-order economics - with a track record of moving the numbers.
- Bachelor's degree in Engineering, Operations, Business, or a related field
- MBA or equivalent operating credentials a plus.
Compensation
- Caliber and Leo Facilities Maintenance determine compensation based on the seniority and scope of the role and the cost of labor. Final compensation will be determined based on a number of factors including job-related knowledge, skills, and experience.
- Orion Companies are equal-opportunity employers. We hire for talent, ownership, and character - and we win the right way.
Benefits
- Private-equity-backed or holding-company-backed field-service platform experience; comfort operating within a platform rhythm without losing the OpCo voice.
- This is a highly visible leadership role that demands strategic vision, decisive hands-on execution, KPI discipline, and the grit to lead through episodic peak-season demand.
Company info
- Vice President of Operations
- Caliber Service Management - A Leo Facilities Maintenance Company
- President, Caliber
- About Leo Facilities Maintenance
- Leo Facilities Maintenance is a premier national facilities maintenance platform within the Orion Group, delivering interior and exterior services across HVAC, plumbing, electrical, handyman, locks & access solutions, onsite building engineers, landscaping, snow, and other exterior services.
- Since launching in 2022, Leo has assembled 13 operating partnerships generating $380M+ in revenue.
- Leo's hybrid model pairs the geographic reach of a vendor-managed network with the white-glove service of a self-perform expert - unlocking cross-sell opportunities for every partner and an unparalleled customer experience.
- About Caliber
- Caliber Service Management is one of Leo's cornerstone operating companies - a ~$130M exterior-services business serving multi-site commercial, retail, and industrial customers nationally, with a five-year plan to reach a quarter-billion in revenue.
- Caliber delivers primarily through a service-provider / vendor-managed model (subcontracted and co-delivery).
- Its work is concentrated in exterior services - roughly 60% snow removal and 40% landscaping / grounds - an episodic, weather-driven model in which peak season demands relentless, around-the-clock execution.
- Caliber is now operationalizing adjacent service lines (lot sweeping, stormwater remediation, roofing, and light construction projects).
- Caliber is the company on which much of Leo's exterior service model was built; Leo's CEO, Cecil Moore, came up through the Caliber CEO seat before being promoted to lead the platform.
- As Caliber continues to scale, the President is hiring a Vice President of Operations to serve as their right hand and the operating engine of the business.
This listing is sourced directly from ORION's careers page and normalized into a canonical job model.