netvendor
Customer Service Representative
Tualatin, Oregon
Sponsorship not specifiedDetected 20 days ago
Outbound SalesExcelCustomer SupportCommunicationCritical ThinkingMicrosoft Office
About the role
- We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future.
Requirements
- Knowledge/Skills/Abilities
- Basic level of experience with email and chat technologies
- Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
- 1-2 years of Customer Service experience
- Experience working in a high-volume call center, taking back-to-back calls
- Experience with NICE inContact or other similar contact center programs
- Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
- Solutions-oriented with strong and creative critical thinking skills
- Able to troubleshoot, problem solve, make logical decisions, and set priorities
- Able to work effectively under pressure
- Strong written and verbal communication skills
- Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
- Education/Experience
- Required:
- High School diploma or GED
- Preferred:
Compensation
- 7 per year + 1 floating holiday
- 401(k) with company match
- Employee Assistance Program
- We are committed to building a diverse and inclusive workplace where everyone can thrive.
Benefits
- NetVendor's Benefits Package
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Paid time off policy
- Maternity Leave
Company info
- Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
- Return outbound calls to customers who have left voicemails.
- Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
Equal opportunity
- NetVendor is an equal opportunity employer.
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