DEPT®
Executive Director, Client Partnership - West Coast ONLY
San Diego CA; Los Angeles CA · Director
Work authorization requiredDetected 22 days ago
CRMPerformance MarketingForecastingResearchLeadershipCommunicationCollaborationMentoring
About the role
- Executive Director, Client Partnership at DEPT® are senior leaders responsible for driving the growth, performance, and innovation of strategic client relationships.
- You serve as a trusted advisor to senior client stakeholders, helping them navigate complex marketing, experience, and technology transformation challenges.
- You bring a clear point of view to clients and internal teams alike, and are able to "hold court" with senior stakeholders while connecting brand, experience, data, and technology into a coherent growth strategy.
Responsibilities
- Serve as the senior strategic partner for key clients, building trusted relationships with executive stakeholders across marketing, product, and business leadership.
- Lead the development of long-term account strategies that align DEPT's capabilities to clients' evolving business objectives, growth ambitions, and competitive landscape.
- Represent DEPT® at the executive level within client organizations and strengthen our reputation as a strategic partner.
- Lead and support major pitches, proposals, and strategic initiatives within existing accounts.
- Define and lead account growth strategies, identifying whitespace opportunities across DEPT's capabilities including creative, media, experience, content, data, and technology.
- Lead strategic discussions with clients around scope expansion, new initiatives, and transformation programs.
- Partner closely with Finance and leadership to maintain strong pipeline hygiene, forecasting accuracy, and long-term account planning.
- Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We're 50|50 tech and marketing, partner-led, and first to move.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Requirements
- 12+ years of experience leading client relationships within a digital agency, consultancy, or marketing services environment.
- Proven experience managing large-scale accounts and multi-disciplinary teams.
- Track record of growing accounts through cross-sell, up-sell, and strategic expansion.
- Ability to operate end-to-end across the agency lifecycle
- Strong cross-functional leadership capabilities with the ability to align diverse teams around a shared strategy.
- Ability to thrive in fast-paced environments and navigate complex stakeholder landscapes.
- Strong executive presence with the ability to build trust with senior stakeholders including CMO-level clients.
- Experience shaping strategic programs across marketing, experience design, content, or digital transformation initiatives.
- Strong commercial acumen including experience managing account revenue, margin, and forecasting.
- from defining the work to expanding the relationship over time.
- Excellent storytelling, presentation, and communication skills.
- High curiosity, entrepreneurial mindset, and action-oriented leadership style.
- WHAT DO WE OFFER?
- We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
Benefits
- Healthcare, Dental, and Vision coverage
- Parental Leave
Company info
- better together, relentlessly curious, and get sh*t done.
- It is how we work, how we grow, and how we make things that matter.
- At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
- We are a Growth Invention company built to help the world's most ambitious brands grow faster.
- Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
- We are drawn to people who stay curious, move with intent, and never stop inventing.
- Lead and inspire multidisciplinary teams across accounts, ensuring teams remain aligned, motivated, and focused on delivering exceptional work.
- Provide mentorship and guidance to Client Directors, Executive Directors, and emerging leaders within the organization.
- Foster a culture of accountability, curiosity, and collaboration within account teams.
- Support talent development by identifying high-potential individuals and helping them grow into future leaders.
- Model DEPT's values and contribute to building a high-performing, collaborative culture.
- Ensure work is delivered to the highest quality standards while maintaining strong operational discipline.
- Continuously review and improve ways of working within accounts to increase efficiency, speed, and effectiveness.
- Partner with delivery teams to ensure strong governance, resourcing alignment, and operational clarity across complex programs.
Equal opportunity
- DEPT® is an equal opportunity employer (EOE).
- equal opportunity to thrive.
Visa & Work Authorization
- DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
This listing is sourced directly from DEPT®'s careers page and normalized into a canonical job model.