MongoDB

Senior Customer Success Manager

Washington DC · Senior

Sponsorship not specified$97k-$190kDetected 22 hours ago

MongoDBAWSGCPProduct ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.
This role can be based out of our Washington DC office or remotely in the Washington DC region.

Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success

Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite

Salary is one part of MongoDB's total compensation and benefits package.
Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:

Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes.
4+ years experience being accountable for customer health and revenue realization for Enterprise customers
Experience working with and managing Public Sector customers including Federal Agencies, National Security, Department of Defense, and/or Military Health

Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization

Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the org

This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.