sorcero
Customer Success Manager (Remote)
United States
No sponsorship$110k-$125kDetected 86 days ago
Machine LearningData ScienceProject ManagementCRMSalesAccount ManagementOnboardingCustomer SuccessPublic HealthLeadershipCommunicationProblem SolvingAdaptability
About the role
- Our innovation has been recognized by over a dozen awards, including Fast Company's Most Innovative companies of 2024, and six foundational medical AI patents.
- For more information, visit www.sorcero.com.
- Sorcero transforms decision-making in life sciences by empowering stakeholders with insights to improve patient outcomes.
Responsibilities
- Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
- Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
- Ensure smooth transition from sales to implementation and ongoing support
- Develop and execute strategies for long-term Customer satisfaction and retention
- Address complex technical challenges and drive continuous improvement in Customer operations
- Develop and implement best practices for Customer onboarding, support, and relationship management
- Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
- Customer Feedback - Focused on the customer's perception of the CEM's support.
Requirements
- Must be based within the United States
- Bachelor's degree in Business, Marketing or Communications
- 3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
- Proven track record in project management and complex technical solution implementation
- Proficiency in CRM software
- Ability to work in a fast-paced, dynamic environment
Skills
- Experience in a startup/ high growth environment
- Project Management certification preferred
- AI or Machine Learning certifications a plus
- Fluency in English (additional languages beneficial)
- Comprehensive understanding of life sciences industry, including regulatory and compliance requirements
- Broad understanding of AI technologies and their applications in life sciences, specifically in the medical affairs domain.
- Proficiency in data science concepts and practical application
- Knowledge of medical and scientific communication processes in pharma/biotech
- Pursuit of excellence and mastery of their craft
- Humility in defeat and in success
- Kindness and empathy towards others
- Desire to create large-scale, positive change
Benefits
- Three weeks PTO + 1 week of December holiday recess
- One week Safe & Sick leave
- Medical, dental and vision benefits for you and your family
- Paid parental bonding leave
- 401(k) retirement plan, company match up to 5%
Company info
- Sorcero's medical AI platform transforms life sciences decision-making, accelerating patient access to life-saving treatments.
- By harnessing insights from global medical data, we empower industry leaders to deliver breakthrough therapies.
- Founded in 2018 by pioneers in AI, public health, and personalized content, Sorcero is a Certified B Corp headquartered in Washington, DC.
- By joining our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs to build a scalable, impactful organization.
- Sorcero provides a supportive community to bring out the best in each of us through flexible working arrangements and meaningful interactions with global teammates.
- WHY JOIN SORCERO?
- Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
- We offer rewarding compensation that will include a base salary in the range of $110,000-$125,000 depending on experience and location.
Visa & Work Authorization
- We are unable to sponsor or take over sponsorship of employment visas at the present time.
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This listing is sourced directly from sorcero's careers page and normalized into a canonical job model.