Pavago
Client Success Manager
Canada · Full-time
Sponsorship not specified$50k-$60kDetected 10 hours ago
SparkProject ManagementCRMSalesAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- You'll take ownership of a portfolio of approximately 50-60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business.
- If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.
- Set clear expectations regarding timelines, deliverables, and success metrics.
Responsibilities
- Collaborate with internal teams to ensure client objectives are achieved.
- This is not a traditional customer support role.
- You'll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.
- What You'll Own Client Onboarding Lead onboarding for newly signed clients.
- Drive fast, organized campaign launches.
- Client Relationship Management Own a portfolio of approximately 50-60 active client accounts.
- Build trusted, long-term client relationships.
- Proactively manage expectations and address concerns before they escalate.
- Account Growth & Renewals Manage your client portfolio like a sales pipeline.
- Drive client renewals through consistent communication and strong performance.
Requirements
- You can record your video as many times as you'd like before submitting it-only your final version will be reviewed.
- Collect required assets and information for campaign launches.
Nice to have
- Experience working in: Marketing agencies Digital advertising SaaS Home services industry Background in sales, business development, or account expansion.
- Experience supporting recurring revenue business models.
- Familiarity with CRM platforms and customer success software.
- Marketing agencies Digital advertising SaaS Home services industry Background in sales, business development, or account expansion.
Skills
- Conduct onboarding meetings with new clients.
- Hold strategic client check-ins and business reviews.
- Collaborate with internal delivery teams.
- Identify renewal, upsell, and expansion opportunities.
- Resolve client concerns proactively.
- Request testimonials and referrals from satisfied clients.
- Update CRM records and account health tracking.
- Key Metrics for Success (KPIs) Client retention rate.
- Renewal rate.
- Upsell and expansion revenue.
- Client satisfaction (CSAT).
- Testimonial and referral generation.
Compensation
- $50k-$60k
Benefits
- Categorize accounts based on health, engagement, and revenue opportunities.
- Portfolio health score.
This listing is sourced directly from Pavago's careers page and normalized into a canonical job model.