Folia Health

Principal, Customer Success

Boston, MA · Principal

Work authorization required$125k-$150kDetected 21 days ago

Account ManagementCustomer SuccessResearchCommunicationPublic Speaking

About the role

You will be the primary point of contact for sponsors after a program is signed, translating the insights our research produces into sponsor-usable outputs, guiding renewals and expansion, and making sure every program lands with scientific credibility.
Please note that at this time, we are only considering candidates who are local to Boston, MA for this role (i.e., able to commute into the office located in downtown Boston weekly).
Folia follows a hybrid in-person/remote schedule, with the team primarily working in-office on Tuesday/Thursday.

Own client relationships across multiple sponsors
Partner closely with the Folia Research team including, research scientists and data scientists, in order to ensure sponsors experience Folia's science with full scientific credibility and clear commercial relevance
Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations
Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection

Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value.
Bachelor's degree required, advanced degree in a relevant field is a bonus.
6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services.
Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time
First principles thinking and a knack for turning insight into action.
Strong communication, relationship-building, and account strategy skills.
Own some of Folia's most valuable client relationships, with cross-organizational visibility into how programs are designed, delivered, and renewed.
Opportunity to shape how leading life sciences companies use real-world patient data.
Competitive compensation and comprehensive benefits package.
Opportunity to lead impactful research efforts with cross-organizational visibility.
Collaborative, mission-driven team environment.

The salary range for this position is $125,000-$150,000 and will be determined based on experience. The full compensation package includes stock option grants, bonuses, and additional benefits, including Health, Dental, Vision, and 401k plan.
Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
The salary range for this position is $125,000-$150,000 and will be determined based on experience.

The full compensation package includes stock option grants, bonuses, and additional benefits, including Health, Dental, Vision, and 401k plan.
Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they're dealing with.
Along the journey of building Folia, we've developed and validated a new type of health data - home-reported outcomes (or HROs).
Folia ('foglia' is leaf in Italian) was named for the power of the individual contributions of people tracking their own health experiences.

Female-founded and led by parents and family caregivers
Stubbornly focused on making healthcare make sense
10 years in business
Backed by top venture funds with a strong financial runway
Made possible by our fast-growing user community with thousands of users in rare conditions
Please note: We are interested in every qualified candidate who is eligible to work in the United States.
However, we are not able to sponsor visas at this time.
Most Folia users also receive Data Dividends to share their data as part of our Research Programs, the business model that keeps Folia humming along.
HROs are actually now a valued part of the research methods that leading life sciences companies use to understand how their therapies are impacting people in the real world.

This listing is sourced directly from Folia Health's careers page and normalized into a canonical job model.