Agility Robotics

Agility Robotics

Senior Technical Support Specialist

Onsite- Salem, OR · Senior · Full-time

No sponsorship$88k-$114kDetected 7 days ago
Customer SupportRoboticsCommunicationProblem Solving

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work.
  • The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.
  • The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience.

Responsibilities

  • Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases.
  • Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
  • Work closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.
  • Document and track customer interactions and issue resolutions using our ticketing system.
  • Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.

Requirements

  • Bachelor's degree or equivalent experience required.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
  • Excellent problem-solving abilities and a proactive approach to issue resolution.
  • Exceptional attention to detail and organizational skills.
  • Passion for robotics and technology is highly desirable
  • This is an onsite position at our Salem office.
  • The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.
  • Anticipated Base Salary Range
  • $88,000 - $114,000 USD
  • In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
  • 401(k) Plan: Includes a 6% company match.

Nice to have

  • Previous experience in customer support or a related field is a plus, but not required.

Compensation

  • The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience.

Benefits

  • Parental Leave: Generous paid parental leave programs.
  • Annual Discretionary Bonus: Provided for eligible roles.

Company info

  • Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.
  • Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.

Visa & Work Authorization

  • asis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law
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This listing is sourced directly from Agility Robotics's careers page and normalized into a canonical job model.