Lumilens
Business Process Manager
San Jose
Sponsorship not specifiedDetected 20 days ago
Machine LearningData AnalysisAI OrchestrationComplianceProduct ManagementStakeholder ManagementSalesforceCRMSAPAuditingOperations ManagementSupply ChainProcess ImprovementERPPerformance ManagementCustomer SupportSystems EngineeringResearchLeadershipCommunicationCollaborationProblem SolvingMentoringInternal Audit
About the role
- From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing - faster, cooler, and massively more efficient.
- This isn't incremental innovation, it's a ground-floor opportunity to rethink the optical layer from the silicon up.
- You'll work alongside a team of world-class engineers solving some of the hardest challenges in scaling optical systems.
Responsibilities
- Process Design and Architecture
- Lead the design, documentation, and governance of business process maps across core operational domains including NPI gate reviews, order-to-cash, supply and demand planning, manufacturing execution, and post-sale support workflows.
- Produce and maintain process artifacts including SIPOC diagrams, swim-lane maps, RACI matrices, control plans, and standard operating procedures (SOPs) at the appropriate level of fidelity for each audience.
- Ensure process designs incorporate regulatory compliance, export control, trade compliance, and internal audit requirements as applicable to hardware and software product lines.
- Define automation opportunity cases across target processes, including RPA candidates, workflow orchestration needs, API integration points, and AI-assisted decision support applications.
- Partner with Enterprise Architecture, IT, and platform owners to translate process requirements into functional and non-functional specifications for automation tooling such as ServiceNow, Salesforce, SAP, Appian, UiPath, or equivalent platforms.
- Serve as the business-side process owner and subject matter expert throughout the design, build, test, and deploy lifecycle for automation initiatives, ensuring solutions accurately reflect the intended process logic.
- Champion intelligent automation adoption and change management within impacted business units, including stakeholder communication plans, training design, and user acceptance coordination.
- Apply structured problem-solving methodologies (Lean, Six Sigma DMAIC, Design for Six Sigma, or equivalent) to diagnose systemic process failures and drive measurable, sustained improvement.
- Own the performance scorecard for assigned process domains, tracking metrics such as quote to cash, on-time delivery, first-pass yield, cycle time, cost-of-poor-quality (COPQ), and customer satisfaction indices.
Requirements
- Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Management, Business Administration, or a closely related technical or quantitative discipline.
- 8 or more years of progressive experience in business process management, operational excellence, or management consulting roles within a technology company or similarly complex enterprise environment.
- Expert-level proficiency in process modeling standards and tools (BPMN 2.0, Visio, Lucidchart, Miro, or equivalent) and the ability to communicate process designs to both technical and non-technical stakeholders.
- Hands-on experience working within or alongside enterprise systems including ERP (SAP, Oracle), CRM (Salesforce), ITSM (ServiceNow), PLM (Agile, Arena), and QMS (Arena) platforms.
- Proven track record of delivering quantifiable operational outcomes: cycle time reduction, cost avoidance, yield improvement, or customer experience improvement in manufacturing or supply chain contexts.
- Exceptional written and verbal communication skills with demonstrated ability to influence without authority at the senior director and VP level.
Nice to have
- Master's degree in Engineering, Operations Research, Business Administration (MBA), or related field.
- Lean Six Sigma Black Belt certification or equivalent demonstrated proficiency in statistical process control and structured problem solving.
- Hands-on experience with process automation platforms such as UiPath, Blue Prism, Appian, MuleSoft, or comparable RPA and workflow orchestration tools.
- Experience with AI/ML-augmented process applications including demand sensing, quality prediction, or intelligent document processing in an operations context.
- Familiarity with hardware product development and NPI processes including stage-gate frameworks, BOM management, and supply chain qualification workflows.
- Exposure to global manufacturing operations, contract manufacturing relationships, or outsourced supply chain models in the networking, semiconductor, or enterprise technology sectors.
- Experience operating within an ISO 9001, IATF 16949, or CMMI-governed quality management environment.
- Core Technologies, Processes & Tools
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive health, dental, and vision coverage
- Flexible time off policy
Visa & Work Authorization
- Ensure process designs incorporate regulatory compliance, export control, trade compliance, and internal audit requirements as applicable to hardware and software product lines
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This listing is sourced directly from Lumilens's careers page and normalized into a canonical job model.