Illumio

Sr. Technical Writer

HQ - Sunnyvale (Office) · Senior

Sponsorship not specifiedDetected 120 days ago

GitCloud PlatformsCybersecurityNetwork SecurityProduct ManagementJiraConfluenceSEOZero TrustLeadershipCommunicationWriting

About the role

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Content Strategist/ Technical Writer to join our team and own the content journey for our new and existing product lines.
You'll have the autonomy to choose the best format for the message and the support of a team that values technical depth and creative flair.
Bridge the Gap: Collaborate directly with SMEs, Engineering, and Professional Services to capture "field-tested" best practices and solve real-world customer problems.
Collaborative and Leadership Focused: Partner closely with product management, engineering, UX, and Support/Professional Service teams to build engaging and technically accurate content for a best-in-class customer experience.
Test and Validate: Get your hands on the product. You'll build time into your workflow to test installation and admin procedures yourself before they ever reach a customer.
Lead with agility. Expertly balance multiple deliverables while embracing the dynamic nature of agile releases.
You aren't a stranger to the 'startup hustle' or high-growth enterprise environments. You thrive on the adrenaline of fast-paced tech and know how to build scale while moving at light speed.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature.

7-9 years of technical writing experience
This role supports FedRAMP‑related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards.
Exceptional communication skills with a proven ability to distill high-level engineering jargon into a cohesive narrative for technical and business audiences.
1-2 years of experience with Paligo or another CMS
Expertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence
Deep knowledge of network security technologies (e.g., networking, security policies)
you are a product expert.

This isn't just about text on a page; it's about creating a multimedia experience using videos, learning journeys, infographics, and more to empower our users to secure their most critical workloads.
Create Beyond the Page: Design videos, infographics, and interactive learning journeys that cater to a highly technical audience.

Our Product Management team has established a culture based on thought leadership, independence, and responsibility.
Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems.
Bring your visionary instincts to all stages of the product lifecycle-conception, definition, development, release and post-release activities-manage strategic planning, feature selection, and tactical activities.
This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.
Illumio technical writers are encouraged to be fearless and have the freedom to make important decisions affecting our documentation, tools, and customer experience.
We write for advanced networking and security audiences.
At Illumio, technical writers have the opportunity to create new content from scratch about an evolving technology.
Each writer has a large impact on the success of the team and on the future of the company.
The team's collective experience and insight help us deliver content that best serves customer needs.
Are you a technical storyteller who thrives on turning complex networking and security concepts into in-app help, videos, and infographics?
At Illumio, we don't just write manuals-we build the bridge between sophisticated engineering and a seamless product experience for customers.
The Content Experience team is looking for a Sr.

This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.