Noah Medical

Noah Medical

Product Support Engineer

San Jose, California · Full-time

Sponsorship not specified$80k-$100kDetected 82 days ago
ExcelERPRecruitingCustomer SupportCommunicationProblem SolvingTime ManagementPublic SpeakingMicrosoft Office

About the role

  • The role should expect to travel within the United States up to 25% of the time.
  • Relevant clinical or bronchoscopy engineering experience including, but not limited to, understanding of basic pulmonary anatomy and physiology
  • Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities

Responsibilities

  • This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business.
  • A Day In the Life of a Product Support Engineer
  • Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities.
  • Develop & maintain service procedures, service bulletins, risk assessment documents, training materials, knowledge base articles.
  • Develop validation protocols and reports for internal service processes
  • Provide technical support for Quality and Post-Market activities including CAPAs, field actions, and complaint investigations, ensuring commercial impact is assessed and communicated
  • Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery.
  • Team building and company organized social and celebration events

Requirements

  • Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience.
  • Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice
  • Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis.
  • Must have a valid driver's license.

Compensation

  • The Pay Range for this position is listed.
  • Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
  • Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law.
  • Total compensation may also include additional forms of incentives.
  • California Pay Range
  • $80,000 - $100,000 USD
  • Competitive Salary

Benefits

  • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
  • Equity & Bonus Program
  • Life Insurance (company paid & supplemental) and Disability insurance
  • Mental health support through medical insurance programs
  • 12+ paid holidays, Flexible Time Off + Sick Time
  • Paid parental leave
  • In-office lunch stipend
  • Learning & Development Opportunities: On-demand online training and book reimbursement

Company info

  • Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.
  • About The Team
  • Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing).
  • The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business.
  • Noah Medical is building the future of medical robotics.
  • Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications.
  • We are looking for exceptional engineers and key team members.
  • Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen.
  • We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.
  • Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing)
  • Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention
  • Apply strong problem solving skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution partners to drive resolutions that minimize customer impact
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This listing is sourced directly from Noah Medical's careers page and normalized into a canonical job model.