deltagroup

deltagroup

Medical Canvass Analyst- Work From Home

Buford, Georgia, United States · Full-time

Sponsorship not specifiedDetected 20 days ago
ComplianceOutbound SalesExcelHIPAALeadershipCommunicationCollaborationMicrosoft Office

About the role

  • The Medical Canvassing Analyst operates in a production-driven environment with a focus on efficiency, accuracy, and quality.

Responsibilities

  • Manage assigned workload to ensure timely completion of canvasses and record retrievals
  • Accurately document all findings, call outcomes, and retrieval activity in case management systems
  • Maintain complete and audit-ready documentation for both canvassing and retrieval activities
  • Perform follow-up actions to resolve incomplete, delayed, or inconsistent information
  • Maintain confidentiality and safeguard sensitive information during outreach, documentation, and record retrieval processes
  • Collaboration & Operational Support

Requirements

  • Strong verbal communication skills, including the ability to conduct professional outbound calls
  • Basic analytical skills with the ability to review information and identify discrepancies or gaps
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and case management systems
  • Experience with outbound calling or customer interactions in a professional setting
  • Ability to handle sensitive or confidential information with professionalism
  • Ability to follow structured workflows while applying basic judgment and decision-making

Nice to have

  • 1-3 years of experience in a high-volume, production-based environment
  • Prior experience in insurance, investigations, or claims-related environments that work with case management systems or investigative tools
  • Must be able to remain in a stationary position for up to 8-10 hours at a time.
  • Must be able to lift to 15lbs.
  • Mut be able to verbally communicate clearly and hold regular conversations on the phone and through virtual platforms.
  • Ability to operate a computer and other office productivity machinery.
  • Monday-Friday 10am-7pm EST
  • Work From Home Opportunity

Compensation

  • Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers' compensation, liability, auto, property, disability, and corporate investigations, regard

Benefits

  • The Medical Canvassing Analyst is responsible for conducting high-volume outreach to medical providers, facilities, and related entities to obtain records, verify treatment, and support investigative efforts.
  • This role includes end-to-end execution of assigned medical canvassing and record retrieval tasks, ensuring timely follow-up, accurate documentation, and compliance with all applicable requirements.
  • The Medical Canvassing Analyst is responsible for the following core duties and accountabilities, which are essential to the successful performance of the role:
  • Conduct high-volume outbound calls to medical providers, facilities, and related entities
  • Perform medical canvassing and manage end-to-end record retrieval activities, including initiating requests, conducting follow-ups, tracking status, and coordinating with providers or third parties through completion
  • Ensure all activities comply with applicable privacy laws and regulations, including HIPAA, when handling protected health information
  • Analyze canvassing and retrieval results to identify inconsistencies, undisclosed treatment, or gaps in reported medical history, and ensure findings are clearly documented

Company info

  • Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia.
  • As pioneers of unmanned surveillance technology, Delta Group's eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results.
  • With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.
  • We pride ourselves on developing and retaining professional staff while maintaining diversity within our team.
  • Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.
  • For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry.
  • Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers' compensation, liability, auto, property, disability, and corporate investigations, regardless of size.
  • Come join our talented team and our commitment to people, innovation and results.
  • Delta Group is an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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This listing is sourced directly from deltagroup's careers page and normalized into a canonical job model.