Jobgether

Manager, Quality Assurance, Customer Support

Sponsorship not specified$147k-$213kDetected 1 day ago

ComplianceCRMPerformance ManagementCustomer SupportZendeskLeadershipCommunicationProblem SolvingMentoringPublic Speaking

About the role

You will help shape how human and AI-assisted customer interactions are evaluated, improved, and optimized.
The ideal candidate will bring strategic vision, hands-on execution skills, and a passion for continuous improvement.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

They should have strong analytical skills, experience scaling operational frameworks, and the ability to influence teams through data and collaboration.
5+ years of experience in quality assurance, customer support, customer experience, or service operations within a fast-paced environment.
3+ years of leadership experience managing individual contributors or senior-level team members.
Strong understanding of QA methodologies, calibration processes, coaching models, and performance management practices.
Experience supporting omnichannel customer service environments, including chat, email, messaging, and voice.
Familiarity with AI-driven coaching, enablement, or performance improvement solutions.
Hands-on experience with CRM and support platforms such as Zendesk, as well as QA and support technology solutions.
Ability to operate effectively in ambiguous, evolving environments while managing competing priorities.
Strong problem-solving skills and the ability to combine strategic thinking with practical execution.

Analyze customer interactions, QA results, satisfaction trends, and performance metrics to identify improvement opportunities.

Equity grant opportunities and participation in applicable incentive programs.
Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
Generous paid time off policy and parental leave top-up programs.
Access to a free account and additional employee-focused perks.
Retirement savings support, including 401(k) or RRSP matching programs depending on location.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.