Decagon

Decagon

Senior Agent Product Manager - Spanish Speaking

New York City · Senior · Full-time

Sponsorship not specified$200k-$285kDetected 32 days ago
Agentic AIProduct ManagementAccount ManagementCustomer SuccessLeadership

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×
Level I$66,9141 entry
Level II$99,8402 entries
Level III$132,7463 entries
Level IV$165,6724 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder.
  • This is a senior individual contributor role.
  • Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.

Responsibilities

  • We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
  • You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.
  • You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
  • Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
  • Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
  • A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.

Requirements

  • 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives.

Compensation

  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • We proudly offer the following benefits for our full-time employees:
  • We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Company info

  • When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool.
  • They are buying a transformation of how their customers experience their brand, end to end.
  • Agent Product Managers are the people they trust to make that transformation real.
  • Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience.
  • You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on.
  • You hold that relationship from the first pre-sales conversation through the life of the account.
  • The work compounds in a way most roles don't.
  • Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows.
  • Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
  • These are the largest, most complex enterprises in the market.
  • The ones that require deep customization, real judgment, and a partner who can operate at the highest level.
  • This is not a standardized implementation role, and it is not an account management or customer success role.
  • This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner.
  • Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.