ABC Fitness Solutions

Enterprise Onboarding Project Manager

Vancouver, BC, CA · Staff+

Sponsorship not specified$76k-$81kDetected 76 days ago

Project ManagementJiraStakeholder ManagementSalesforceCRMForecastingExcelRecruitingOnboardingCustomer SuccessLeadershipCommunicationCollaborationTime ManagementMentoringMicrosoft Office

About the role

Let's transform the future of fitness-together!
At ABC Fitness, your growth is our investment.
Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.

Responsibilities

Manage project expectations across the full scope, clearly defining roles and responsibilities
Manage project timeline tracking for task execution/delegation through provided PM tools.
Own and be accountable for the successful resolution of onboarding projects
Manage, delegate, and oversee client issues in collaboration with departmental leadership
Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end
Develop and maintain accurate project deployment and integration schedules
Oversee and lead client training sessions and customer visits related to assigned projects
Create and deliver brand-specific training and onboarding content, both in person and virtually
Manage, delegate, and oversee client issues with department leadership
Partner with upper management to resolve complex issues when necessary

Requirements

3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success
Must be a self-starter
Must be able to make independent decisions and take calculated risks
Must be dedicated to be available on-call 24/7
Must be an excellent communicator
Must be able to coordinate and maintain several projects with multiple deadlines
Must be able to effectively work across multiple departments to resolve customer issues
Must be an excellent problem solver
Minimum 2 years of relevant experience required

Nice to have

Proficiency working with tools including Salesforce, JIRA and Asana is a plus
Project Management Certification and /or experience managing projects using PM tools (preferred)
College degree (preferred)

Compensation

Please note that the salary information shown below is a general guideline only and based on employees in the Canada and may be different in other countries.

Benefits

Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
And more! - so many benefits we couldn't even fit them all here!
At ABC Fitness, we don't just build technology-we build communities and transform lives.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights.

Equal opportunity

ABC is an equal opportunity employer committed to diversity, equity, and inclusion.

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This listing is sourced directly from ABC Fitness Solutions's careers page and normalized into a canonical job model.