Tsys
Technical Support Representative-2
TROY, MICHIGAN
Sponsorship not specifiedDetected 2 days ago
Customer SupportResearchCommunicationProblem Solving
About the role
- Our inclusive and global teams win together every day.
- We're proud to have the best minds in the industry, who you can learn from as you grow your career.
- The people, the energy, the connections - it's unmatched.
Responsibilities
- We're curious and innovative - always finding better ways to deliver impact.
- Deliver successful client outcomes by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and helping merchants maintain uninterrupted business operations.
- Build client confidence and loyalty through expert problem-solving, clear communication and consistent delivery of high-quality support experiences.
- Drive faster issue resolution by leveraging available tools, documentation and research capabilities to identify root causes and implement effective solutions.
- Strengthen operational excellence by maintaining accurate support records and insights that improve service quality, enhance visibility and support informed business decisions.
- Contribute to continuous improvement by sharing knowledge, identifying emerging trends and helping enhance processes, resources and support practices across the team.
- Experience providing technical support or customer service in a fast-paced environment, with a track record of delivering positive customer outcomes.
Requirements
- Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
Benefits
- Demonstrated commitment to accountability, continuous learning and delivering high-quality results with minimal day-to-day supervision.
Company info
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- What makes a Globalpayer?
- Globalpayers think like a client, act like an owner and win as one team.
- We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
- Does this sound like you?
- Then you sound like a Globalpayer.
- Apply now to take your career global.
- Global Payments Inc. is an equal opportunity employer.
- Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
- If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
This listing is sourced directly from Tsys's careers page and normalized into a canonical job model.