Wolters Kluwer
Customer Service Representative (9:30a-6p CT) – Hybrid (WI-Madison) R0058428
USA - Madison, WI, Junction Rd
No sponsorship$29k-$49kDetected 19 days ago
CRMAccountingCustomer SupportLeadershipCommunicationMentoringOrganizational Skills
About the role
- As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience.
- You will handle various operational tasks and assist customers with more complex inquiries.
- Hybrid: Eight days a month, we come together in the closest office ( WI-Madison ) within 50 miles to experience the value of connecting with colleagues.
Responsibilities
- Document and escalate unresolved issues as needed.
- Update and maintain customer records.
Requirements
- Ability to convey information clearly and professionally.
- Familiarity with CRM tools and databases.
- Knowledge of quality assurance standards.
- Ability to assist and train new team members.
Skills
- Manages time and tasks efficiently.
- Advanced Product Knowledge: Good understanding of multiple product/service features.
- Software Proficiency: Familiarity with CRM tools and databases.
- QA Understanding: Knowledge of quality assurance standards.
- Organizational Skills: Manages time and tasks efficiently.
Compensation
- $29,200.00 - $48,900.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- This role is eligible for Bonus.
Company info
- BizFilings https://www.wolterskluwer.com/en/solutions/bizfilings/about-us | Link |
- https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- Required Job Qualifications (CSR Responsibilities/Role 1yr+ Min)
- Enhanced Communication: Ability to convey information clearly and professionally.
- Customer Relationship Management: Demonstrates ability to build rapport with customers.
- Intermediate Problem-S olving: Can handle moderately complex issues effectively.
- Organizational
- WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.
- We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Visa & Work Authorization
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
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This listing is sourced directly from Wolters Kluwer's careers page and normalized into a canonical job model.