Miro
Technical Account Manager
Austin
Sponsorship not specifiedDetected 70 days ago
Agentic AIAccount ManagementCustomer SuccessCollaboration
About the role
- As a TAM, you will act as a fractional strategic advisor-guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.
- The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace.
Responsibilities
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- Proven ability to lead workflow optimization, platform adoption, and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
Requirements
- 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Nice to have
- Familiarity with collaboration tooling and product/service development workflows is a plus
Compensation
- Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
Benefits
- Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
- Monitor platform health, engagement, usage patterns, and feature adoption
- Full benefits may differ per location.
- If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10
Company info
- Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate-powered by agentic AI and Miro's world-class platform.
- Guide customers in designing and evolving workflows across the Discover-Define-Deliver innovation lifecycle
This listing is sourced directly from Miro's careers page and normalized into a canonical job model.