Hdks.fa.ca2:careers Definity

Hdks.fa.ca2:careers Definity

Representative, Sharing Economy Express Team

Canada

Sponsorship not specifiedDetected 33 days ago
Express

About the role

  • Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution.

Responsibilities

  • Manage pending of commercial auto claims...

Company info

  • The Opportunity Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution.
  • Known for delivering empathetic, accurate service while building trust, gathering key information, and ensuring timely follow-up.
  • What to Expect - Provide prompt, courteous, accurate, and fair claims service to all customers (internal and external). -
  • Set up FNOL.
  • Share contact details.
  • Explain next steps in the claims journey.
  • Respond to incoming calls and call out to customers in a courteous and compassionate manner
  • Listen to customer and understand what matters to them in this claim and establish trust
  • Gather all necessary claim adjudication information, using natural conversation flow -

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