Hdks.fa.ca2:careers Definity
Representative, Sharing Economy Express Team
Canada
Sponsorship not specifiedDetected 33 days ago
Express
About the role
- Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution.
Responsibilities
- Manage pending of commercial auto claims...
Company info
- The Opportunity Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution.
- Known for delivering empathetic, accurate service while building trust, gathering key information, and ensuring timely follow-up.
- What to Expect - Provide prompt, courteous, accurate, and fair claims service to all customers (internal and external). -
- Set up FNOL.
- Share contact details.
- Explain next steps in the claims journey.
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow -
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