JLM HR Consulting
Emergency Management - Tool Support Specialist (AtHoc & Everbridge) Washington, DC
Washington, DC, DC · Internship
Sponsorship not specifiedDetected 6 days ago
Customer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Candidates with experience supporting comparable emergency notification or crisis management platforms will also be considered.
- Our client is an Equal Opportunity Employer
Responsibilities
- Exercise Planning & Operational Support • Support continuity of operations (COOP) exercises and emergency preparedness activities. • Activate and monitor emergency notification systems during exercises and real-world events. • Assist with planning, execution, and after-action support for emergency exercises. • Participate in operational readiness activities to ensure system reliability.
- Training & Documentation • Develop and update user guides, Standard Operating Procedures (SOPs), and technical documentation. • Deliver instructor-led and virtual training for Treasury employees and Accountability Officers. • Provide ongoing technical support and guidance to system users. • Assist with onboarding new users and promoting effective system utilization.
- Compliance & Security • Maintain documentation supporting cybersecurity compliance initiatives, including FISMA requirements. • Assist with POA&M tracking and audit preparation. • Ensure supported systems comply with Treasury security standards and operational procedures.
Requirements
- Candidates should possess experience supporting one or more enterprise applications, with strong preference given to those with experience in:
- Minimum of 3 years supporting enterprise software applications or technical systems.
- Experience troubleshooting software applications and coordinating issue resolution.
- Experience managing application users, permissions, databases, or distribution lists.
- Experience delivering end-user training.
- Proficiency with Microsoft Office Suite.
- Ability to satisfy Homeland Security Presidential Directive 12 (HSPD-12) requirements.
- Experience with BlackBerry AtHoc and Everbridge Visual Command Center (VCC) will position candidates for immediate success in this role.
Nice to have
- Experience supporting any of the following is highly desirable:
- Emergency Management
- Continuity of Operations (COOP)
- Crisis Communications
- Emergency Notification Systems
- Incident Management Platforms
- FISMA Compliance
- POA&M Documentation
Visa & Work Authorization
- Citizen or Lawful Permanent Resident with a minimum of three years of U
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This listing is sourced directly from JLM HR Consulting's careers page and normalized into a canonical job model.