Hoxhunt

Hoxhunt

Director, Technical Support

Minneapolis, USA · Director

Sponsorship not specified$125k-$135kDetected 9 days ago
CybersecurityDetection EngineeringCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

  • This role is ideal for someone who thrives in a fast-paced scale-up environment, takes initiative, adapts quickly, and enjoys solving complex challenges as they emerge.

Responsibilities

  • Lead, develop, and grow a team of technical support professionals, owning hiring decisions, providing clear feedback and 1:1 coaching, and building the team structure needed to scale US operations.
  • Drive cross-departmental collaboration, working closely with Product, Engineering, and Customer Success to solve complex problems and improve the customer experience.
  • Manage up effectively, translating customer needs and US market behaviors into actionable insights for our global leadership team.
  • Own the metrics that define support quality, including SLA attainment, CSAT, and escalation resolution time, and report on US support performance to leadership with clarity and context.
  • 3 to 5 years of leadership experience managing a technical support or customer support team.
  • 5+ years of overall experience within technical support, in a B2B SaaS environment.
  • Exceptional leadership and communication skills, with a proven ability to give constructive feedback, manage up, and translate cultural nuances effectively.
  • You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
  • Authentic trust & autonomy: We hire great people and give them the autonomy to thrive. You'll have the freedom to take ownership, make decisions, drive meaningful impact, and help shape the future of our growing organization.
  • A product you can be proud of: It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.

Requirements

  • What you can expect from us:

Skills

  • As a multi-product company, Hoxhunt goes beyond traditional security awareness.
  • Be among the first to know about our open positions.

Compensation

  • Annual base salary of $125,000 - $135,000 depending on your experience.

Benefits

  • Comfort operating in a fast-paced, scale-up environment where you must be a self-starter, a proactive problem solver, and flexible with your time.
  • Working ways: We work in a flexible, hybrid work setting.

Company info

  • We are on a mission to make humans the strongest security layer.
  • Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough.
  • We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
  • We don't just simulate risks.
  • We build the tools that detect and stop them.
  • Assist with the implementation and optimization of our support tooling, including leading an active platform migration as part of our broader support modernization effort.
  • Frequent travel to HQ in Finland is part of how this gets done.
  • What We're Looking For
  • You won't be expected to know Hoxhunt's stack on day one, but you should be able to learn it quickly and engage meaningfully with both customers and engineers.
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This listing is sourced directly from Hoxhunt's careers page and normalized into a canonical job model.