New Era Technology

New Era Technology

Team Lead, BPO Services (Bilingual)

Saint-Jean-sur-Richelieu, QC · Full-time

Sponsorship not specifiedDetected 20 days ago
CRMExcelCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMentoringPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

  • At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
  • If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
  • This role is ideal for someone with team leadership, administrative, customer service, or contact center experience who is looking to expand their operational management skills in a fast-paced and collaborative environment.

Responsibilities

  • Support special projects as needed
  • Perform other related duties as assigned
  • Provide day-to-day support and guidance to employees
  • Support performance coaching and recognition activities
  • Operations Support:
  • Support document management, printing, scanning, and mailing activities
  • Help maintain quality standards and operational accuracy
  • Support scheduling and workforce planning activities
  • Help maintain inventory records
  • Support general office operations and vendor coordination

Requirements

  • 2+ years of experience in a customer service, contact center, administrative, operations, or team lead role
  • Ability to prioritize work and meet deadlines
  • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed above are representative of the knowledge, skill and/or ability required.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
  • If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company.
  • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  • EEO/AA Statement
  • New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
  • In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  • New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
  • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.

Nice to have

  • Experience in a contact center, BPO, municipal, administrative, or customer service environment
  • Experience tracking KPIs or performance metrics
  • Familiarity with scheduling or workforce planning
  • Experience using CRM or customer service software
  • Experience with payment processing or cash handling
  • Experience with Genesys or other contact center platforms is considered an asset
  • Don't meet every qualification?
  • We encourage you to apply.

Skills

  • Fluency in French and English (spoken and written) is mandatory.
  • Over 80% of New Era's clientele is English-speaking.
  • Location Requirement
  • This hybrid position requires employees to work onsite in Saint-Jean-sur-Richelieu, Quebec, three days per week.
  • Applicants must reside within reasonable commuting distance of the office.
  • Expected Hours Of Work:
  • Typically, Monday through Friday, standard business hours.
  • Minimal to none.
  • Why Join New Era?
  • Competitive salary of $60,000 CAD
  • Hybrid work arrangement
  • Monday to Friday schedule (37.5 hours per week)

Compensation

  • Starting salary: $60,000/yr (CAD)
  • Two paid sick days (after 3 months of employment).
  • RRSP program (available after 6 months of employment).
  • Paid holidays.
  • Group insurance (available after 3 months).
  • Starting at $60,000 CAD per year

Benefits

  • Two weeks of vacation.

Company info

  • What We're Looking For
  • Join New Era Technology, where People First is at the heart of everything we do.
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This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.