Thyssenkruppmaterialsna
Customer Service Representative
Wallingford, Connecticut USA
Sponsorship not specified$22k-$29kDetected 5 days ago
ExcelIntellectual PropertyCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeMicrosoft Teams
About the role
- Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed?
- We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.
Responsibilities
- Support internal sales initiatives and track progress toward customer service and order-related goals
- Create, update, and maintain reports related to customer issues, order activity, and sales performance
- Demonstrate a willingness to step in and support the team wherever needed
Requirements
- Minimum of 2 years of customer service experience
- Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills
- Proven problem-solving abilities and commitment to customer satisfaction
Nice to have
- Associate's or Bachelor's degree
- Experience in a manufacturing environment
- Experience using Microsoft Excel and Microsoft Teams
- Why You'll Love This Opportunity
- Competitive pay up to $29/hour
- Stable 1st shift schedule
- Collaborative and supportive team environment
- Opportunity to make a direct impact on customer satisfaction and business success
Compensation
- Job Compensation
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- Paid Vacation and Holidays
- Tuition Reimbursement
- Please work with your recruiter or tk representative for applicable benefits information.
Company info
- As a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.
- Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations
- Deliver professional, accurate, and timely written communication to customers and internal stakeholders
- What We're Looking For
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